Removals Paddington Terms and Conditions of Service
These Terms and Conditions set out the basis on which Removals Paddington provides removal, packing, storage, and related services within the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions the following words have the meanings set out below:
1.1 "Company", "we", "us" or "our" means Removals Paddington, providing removal and related services in the UK.
1.2 "Customer", "you" or "your" means the person, firm or company who books or uses our services.
1.3 "Services" means removal, packing, unpacking, loading, unloading, transport, storage, and any other services we agree to provide in writing.
1.4 "Goods" means the items being packed, removed, transported or stored on your behalf.
1.5 "Contract" means the legally binding agreement between you and us incorporating these Terms and Conditions and any written quotation or service confirmation we issue.
2. Scope of Services
2.1 We provide household and commercial removals, packing, and related services primarily in and around Paddington and within the wider UK service area, as specified in each quotation.
2.2 The specific Services to be provided, including the addresses, dates, access arrangements and any special requirements, will be set out in our written quotation or booking confirmation.
2.3 We reserve the right to use sub-contractors or third-party carriers to fulfil all or part of the Services. Where we do so, these Terms and Conditions will continue to apply.
3. Quotations and Booking Process
3.1 Any quotation we provide is based on the information supplied by you, including property size, inventory, access details, distance, and any special handling needs.
3.2 Quotations are normally valid for 30 days from the date of issue unless stated otherwise and are subject to availability of resources on the requested dates.
3.3 A binding Contract is formed only when we issue a written booking or service confirmation following your acceptance of our quotation and payment of any required deposit.
3.4 It is your responsibility to provide accurate and complete information during the quotation and booking stages. If the information provided is inaccurate or incomplete, we may adjust the price, amend the Services or, where necessary, decline to proceed with the booking.
3.5 Where an in-person or virtual survey is carried out, the quotation is based on the conditions observed at the time of the survey. Any significant change to those conditions may result in a variation to the quoted price.
4. Changes to Bookings
4.1 If you wish to change the date, time, addresses or scope of the Services after the booking is confirmed, you must notify us as soon as possible.
4.2 All changes are subject to our availability and may result in an additional charge or adjustment to the quotation.
4.3 We reserve the right to make reasonable changes to the timing or sequence of Services for operational or safety reasons. We will inform you of any material changes as soon as reasonably practicable.
5. Payments and Charges
5.1 Unless otherwise agreed in writing, a deposit may be required at the time of booking, with the balance due on or before the service date.
5.2 We accept payment by methods specified in our quotation or booking confirmation. Payment is deemed received only when cleared in our account.
5.3 If payment is not received by the due date, we may suspend or cancel the Services and charge interest on any overdue amounts at the statutory rate until payment is made in full.
5.4 Any additional work requested on the day of the move that falls outside the original quotation may be charged at our prevailing hourly or fixed rates, which will be explained to you before the additional work is undertaken.
5.5 Parking fees, congestion charges, tolls or similar charges reasonably incurred in providing the Services may be added to your final invoice where not already included in the quotation.
6. Cancellations and Postponements
6.1 If you need to cancel or postpone your booking, you must inform us in writing as soon as possible.
6.2 Our standard cancellation charges are as follows, unless otherwise stated in our quotation or booking confirmation:
a) More than 10 working days before the service date: No cancellation fee, and any deposit may be refunded or credited at our discretion.
b) Between 5 and 10 working days before the service date: Up to 50 percent of the quoted price may be charged.
c) Less than 5 working days before the service date, or failure to proceed without notice: Up to 100 percent of the quoted price may be charged.
6.3 A postponement may be treated as a cancellation if we are unable to accommodate the new date or if the notice periods set out above are not met.
6.4 We may cancel or postpone the Services without liability to you where:
a) You fail to pay any sum due under the Contract;
b) You are in material breach of these Terms and Conditions; or
c) We are prevented from carrying out the Services due to circumstances beyond our reasonable control, including but not limited to severe weather, accidents, road closures, industrial action, or other events of force majeure.
7. Your Responsibilities
7.1 You must provide adequate and safe access to the property and ensure that lifts, stairways, doorways and access roads are suitable for the Services booked.
7.2 You are responsible for securing parking permissions or permits where required. Any fines or penalties incurred due to inadequate parking arrangements may be charged to you.
7.3 Unless you have booked a packing service, you must ensure that all Goods are properly packed and ready for removal using suitable materials.
7.4 You must remove and disconnect any fixtures, fittings and appliances that require specialist disconnection, and ensure that all appliances are drained and safe for transport.
7.5 You must not include in the Goods any items that are hazardous, illegal, perishable, or otherwise unsuitable for transportation or storage, including but not limited to explosives, flammable substances, aerosols, gas cylinders, firearms, live animals, or plants.
7.6 You are responsible for adequately insuring your Goods for their full replacement value during the course of the Services, unless we have agreed in writing to provide or arrange specific insurance cover.
8. Our Responsibilities
8.1 We will provide the Services with reasonable care and skill, using staff and vehicles appropriate for the work undertaken.
8.2 We will take reasonable steps to protect your property and Goods during the provision of the Services, including the use of appropriate padding and protective equipment.
8.3 We will comply with applicable laws and regulations relating to the Services, including relevant health and safety and waste regulations.
8.4 We will use reasonable efforts to meet agreed dates and times but they are not guaranteed. We will not be liable for delays caused by circumstances beyond our reasonable control.
9. Liability and Limitations
9.1 Our liability for loss of or damage to Goods arising from our negligence or breach of contract is limited, in aggregate, to a reasonable amount having regard to the value of the Goods and the price paid for the Services, unless otherwise agreed in writing.
9.2 We will not be liable for any loss or damage that:
a) arises from your failure to comply with these Terms and Conditions;
b) concerns items that we have not packed where the packing was inadequate;
c) results from normal wear and tear, leakage, evaporation, or the perishable nature of certain items;
d) relates to mechanical or electrical derangement in goods where there is no sign of external damage;
e) is caused by atmospheric or climatic conditions, including damp, mould or rust, unless directly resulting from our negligence; or
f) is caused by acts or omissions of third parties, including landlords, building managers or other contractors.
9.3 We will not be responsible for the loss of or damage to items of special value, such as jewellery, watches, money, securities, antiques, fine art, or collections, unless we have agreed in writing to handle such items and you have provided a full and accurate declaration of their value.
9.4 We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity, arising out of or in connection with the Services.
9.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.
10. Claims and Complaints
10.1 You should inspect the Goods and the properties as soon as reasonably possible after completion of the Services.
10.2 Any apparent loss or damage should be notified to us in writing as soon as possible and, in any event, within 7 days of the completion of the Services.
10.3 When making a claim you must provide reasonable evidence of loss or damage, including photographs where available and proof of value.
10.4 We will investigate any complaint or claim in good faith and respond to you within a reasonable time. Our ability to consider or settle a claim may be prejudiced if the notification time limits in this clause are not met.
11. Waste and Environmental Regulations
11.1 We comply with applicable UK waste and environmental regulations, including rules relating to the transport and disposal of waste materials.
11.2 We are not a general rubbish clearance service. We will only remove waste or unwanted items where specifically agreed as part of the Services.
11.3 Certain items cannot be taken for disposal, including hazardous or controlled waste, such as chemicals, paints, asbestos, gas bottles, medical waste, and other regulated materials.
11.4 Any waste removal or disposal we agree to undertake will be carried out in accordance with relevant legislation and may be subject to additional charges, which will be set out in your quotation or otherwise agreed in writing.
12. Storage Services
12.1 Where storage is provided or arranged, the conditions relating to access, charges, insurance and notice periods will be set out in the relevant storage agreement or addendum to these Terms and Conditions.
12.2 Storage charges are normally payable in advance and may be subject to periodic review.
12.3 If storage charges remain unpaid after the due date, we may exercise a lien over the Goods and, after giving reasonable notice, may sell or dispose of them to recover amounts owed and reasonable costs of sale or disposal.
13. Data Protection and Privacy
13.1 We will collect and process personal data about you to manage your booking, provide the Services, comply with legal obligations and for legitimate business purposes.
13.2 We will handle your personal information in accordance with applicable UK data protection laws and our privacy practices as made available to you from time to time.
14. Force Majeure
14.1 We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, acts of God, war, civil disturbance, terrorism, industrial disputes, road closures, or failure of utilities.
14.2 If a force majeure event occurs, we will notify you as soon as reasonably practicable and will use reasonable efforts to resume the Services when it is safe and practical to do so.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No variation of these Terms and Conditions will be effective unless agreed in writing by an authorised representative of the Company.
16.3 No failure or delay by either party in exercising any right or remedy shall constitute a waiver of that right or remedy.
16.4 These Terms and Conditions, together with any quotation and written booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence or understandings.
16.5 You may not assign or transfer any of your rights or obligations under the Contract without our prior written consent. We may assign or transfer our rights and obligations to another suitable provider, provided that your rights are not materially affected.
By confirming a booking with Removals Paddington or using our Services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
